Support
 

Please contact a LIM Support Representative:

Client Support via Email:

support@lim.com (send a normal email)

supportcases@lim.com (send email which will auto-generate a case in the client support portal)

Client Support Portal:

Visit www.lim.com/support to log a case or view/track existing cases in the portal.

To obtain a portal account, email supportcases@lim.com.

Click here for the Client Support Portal user guide.

U.S. Region Phone Support:

+1 800 LIM-XMIM (+1 800 546-9646) 
+1 (512) 697-3160, select "Option 1" 



U.K. Region Phone Support:

+0800 032 6063 (U.K. Phone Support) 
+44 20 3194 1450 (Europe Phone Support)



Asia Region Phone Support:

+65 6438 4647 (Asia Phone Support)
 

Customer Support Hours:
 

Normal Hours
U.S.: Sunday 11pm-Saturday 1am Central Time (excluding U.S. holidays)
U.K.: Monday-Friday, 8am-5pm GMT (excluding U.K. holidays)

Emergency Coverage (critical issues only)
Saturday 1am-Sunday 11pm Central Time & U.S. Holidays